Refund Policy
What follows is what the product actually does about money and credits. There is no automated money-refund flow inside C-NDA, and this page says so rather than implying otherwise.
Cancel whenever you want
You can cancel the Pro subscription at any time from Settings → Manage subscription, which opens the Stripe Customer Portal. Cancellation takes effect at the end of the period you have already paid: until that date you keep Pro access and quota, and no further charge is made. The unused part of a period is not automatically refunded in money, except under the consumer's right to cancel described below. After the paid period ends, the data stored for your account is deleted 30 days later with two notices, as the Terms (§4) describe; certificates, evidence packages and anchors are never deleted.
If you are a consumer: 14 days to change your mind
If you subscribe as a consumer (not for your trade, business or profession) you have the right to cancel the subscription within 14 days of the day you subscribed, without giving any reason. Subscribing is your express request that the plan starts straight away, so if you cancel within those 14 days we refund what you paid minus an amount in proportion to the part of the period you have already had, and we do so within 14 days of receiving your notice, to the payment method you used.
To cancel, send us a clear statement by email to hub@witup.ai within the 14 days. You may use this model form, but you do not have to: “To WitUp Ltd, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, hub@witup.ai: I hereby give notice that I cancel my contract for the supply of the following service: C-NDA Protocol subscription, ordered on [date]. Name: [your name]. Address: [your address]. Date: [date].” Cancelling the renewal from Settings → Manage subscription is a different thing: it stops future charges, it does not by itself ask for a refund.
Meeting credit returned on a technical failure
A meeting credit is consumed when the recording bot joins your call. If the bot had joined and the session then fails on our side (the bot is interrupted, or it goes silent past the watchdog threshold) the credit is returned to your monthly quota automatically, and the session panel and the notification email say so. It is a quota credit, not a money refund: you are not charged a meeting for our failure.
Anything else: write to us
Any other request (a payment you did not intend, a duplicate charge, a problem this page does not cover) is handled case by case at hub@witup.ai. There is no automated money-refund flow inside the product: a human reads your message and answers with a reason, either way. Statutory rights that apply to you are not affected by this page.
This page describes the service as it works today. If you have read an earlier version and something has changed, the date above tells you when.